Corevato Solutions (Pvt. Ltd) (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services or visit our website. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information from you:

 

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit card details, billing address, and payment history.
• Technical Information: IP address, browser type, device information, and cookies.
• Service-Related Information: Details related to the services you have requested or purchased, including project specifications and communication records.

2. How We Use Your Information

We use the information we collect for various purposes, including:

 

• Service Delivery: To provide and manage the services you request, including project management, customer support, and billing.
• Communication: To contact you with important updates, service-related information, or promotional offers.
• Analytics: To improve our services, website performance, and customer experience by analyzing usage patterns and feedback.
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights. 

3. Sharing of Information

We value your privacy and are committed to ensuring that your personal information is only shared under circumstances that are necessary and in line with legal obligations. We do not sell or rent your personal information to third parties for their marketing purposes. However, we may share your information with the following entities:

 

a. Service Providers:

We may engage third-party service providers to perform functions and provide services to us, such as payment processing, web hosting, data analysis, customer support, and email delivery. These service providers may have access to your personal information solely to perform their functions on our behalf and are contractually obligated to maintain the confidentiality and security of your data. We ensure that these providers are compliant with relevant data protection laws and implement appropriate safeguards to protect your information.

 

b. Business Transfers:

In the event that our company undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such event and outline your options regarding your information.

 

c. Legal Compliance:

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This may include disclosing your information in compliance with legal obligations, to protect our rights and property, or to enforce our terms and conditions. Additionally, we may share information as necessary to prevent or investigate potential illegal activities, fraud, or security issues.

 

d. With Your Consent:

We may share your personal information with third parties for other purposes if you provide your explicit consent. In such cases, we will clearly inform you about the nature of the data to be shared, the identity of the third parties, and the purpose of the disclosure.

 

4. Data Storage and Security

The security of your personal information is of utmost importance to us. We employ a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:

Encryption: We use advanced encryption technologies, both during the transmission of your information and while it is stored, to ensure that your data remains secure and confidential.

 

Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job functions. These individuals are bound by strict confidentiality obligations and undergo regular training on data protection practices.

 

Secure Servers: We store your data on secure servers that are protected by firewalls and other state-of-the-art security measures. Our data centers are monitored 24/7 to detect and respond to any potential threats.

 

Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities. We also review our security practices in light of new technologies and evolving threats to ensure that your information is always protected.

 

Despite our best efforts, please be aware that no security measure is entirely foolproof. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach, we will take immediate steps to mitigate the impact and notify you as required by law.

 

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable laws and regulations. The duration for which we retain your data will depend on several factors, including:

 

• Legal and Regulatory Requirements: We may be required to retain certain information for a specified period to comply with legal obligations, such as tax, audit, or financial reporting requirements.
• Contractual Obligations: Information related to your contracts with us may be retained for the duration of the contract and for a period thereafter as necessary to address any potential disputes or claims.
• Business Needs: We may retain data for operational purposes, such as maintaining accurate business records, addressing customer service inquiries, or improving our services.
• When your personal information is no longer required for these purposes, we will securely delete or anonymize the data. Anonymization involves altering the data so that it can no longer be linked to an identifiable individual, thus ensuring that your privacy is preserved.

6. Your Rights

We are committed to respecting your rights regarding your personal information. Depending on the jurisdiction in which you reside, you may have the following rights:

 

a. Right to Access:

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your data, along with information about how it is being used, the purposes of processing, and any third parties with whom it has been shared.

 

b. Right to Rectification:

If you believe that any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or updates to that information. We will promptly rectify any inaccuracies to ensure that your data is accurate and up to date.

 

c. Right to Deletion:

In certain circumstances, you may request the deletion of your personal information from our records. This right, often referred to as the “right to be forgotten,” may apply if the data is no longer necessary for the purposes for which it was collected, if you withdraw your consent, or if the processing is unlawful. Please note that we may be required to retain certain information to comply with legal obligations or to resolve disputes.

 

d. Right to Object:

You have the right to object to the processing of your personal information in specific situations, such as for direct marketing purposes or when processing is based on our legitimate interests. If you exercise this right, we will cease processing your data for those purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

 

e. Right to Data Portability:

Where applicable, you have the right to request that we transfer your personal information to another organization or provide it to you in a structured, commonly used, and machine-readable format. This right applies only to data that you have provided to us and that is processed by automated means based on your consent or a contract.

 

f. Right to Withdraw Consent:

If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. This withdrawal will not affect the lawfulness of any processing carried out prior to your withdrawal, but it may impact our ability to provide certain services to you.

 

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within the timeframes required by applicable law and may ask you to verify your identity before fulfilling your request.

 

7. International Data Transfers

As a global service provider, Corevato Solutions (Pvt. Ltd) may transfer your personal information to and process it in countries other than your country of residence. This may include transferring your data to the United States, Pakistan, or other countries where our service providers or partners are located.

When transferring personal data across borders, we take appropriate steps to ensure that your information is protected in accordance with applicable data protection laws. These steps may include:

 

• Standard Contractual Clauses: We use standard contractual clauses approved by relevant data protection authorities to ensure that your personal data is protected when transferred outside of your country.
• Data Processing Agreements: We enter into data processing agreements with our service providers to ensure that they are bound by confidentiality obligations and implement adequate security measures to protect your information.
• Legal Safeguards: In cases where the laws of the receiving country do not provide an adequate level of data protection, we take additional measures to ensure that your data is handled securely and in compliance with relevant laws.
• You may contact us for more information about the specific safeguards we have in place for international data transfers.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience on our website, deliver personalized content, and analyze website usage. Cookies are small text files that are stored on your device when you visit our website, allowing us to recognize your preferences and improve your overall experience.

 

a. Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the proper functioning of our website and enable you to navigate and use its features. Without these cookies, certain services or features may not be available.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and whether you encounter any errors. This information is used to improve the performance and usability of our website.
• Functional Cookies: These cookies allow us to remember your preferences and provide enhanced features, such as personalized content and language settings.
• Targeting Cookies: These cookies are used to deliver advertisements that are more relevant to your interests. They may also be used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns.

 

b. Managing Cookies:

You can control the use of cookies through your browser settings. Most browsers allow you to refuse or delete cookies, but please note that disabling cookies may affect your ability to use certain features of our website. For more information on how to manage cookies, refer to the help section of your browser. 

 

c. Third-Party Cookies:

We may allow third-party service providers, such as analytics and advertising partners, to use cookies and other tracking technologies on our website. These third parties may collect information about your online activities over time and across different websites. We do not control these third-party tracking technologies, and their use is subject to the privacy policies of the respective third parties.

 

9. Children’s Privacy

Protecting the privacy of children is important to us. Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

 

11. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

• Phone: +92 (042) 37881557  
• Email: support@corevato.com