1. Introduction

These Terms and Conditions outline the rules and regulations governing your use of our services, access to our website, and engagement in business transactions with us. By utilizing our services, you accept these Terms and Conditions in full. If you disagree with any part of these terms, you must refrain from using our services.

1.1 Definitions

“Corevato” “Company,” “We,” “Us,” or “Our”: Refers to Corevato Solutions (Pvt. Ltd).

“Client,” “You,” or “Your”: Refers to any individual or entity engaging with Corevato Solutions for services.

“Services”: Refers to the software and related services provided by Corevato Solutions (Pvt. Ltd), including but not limited to web development, app development, UI/UX design, mobile app development, copywriting, SEO and social media marketing, testing and QA, and CMS development.

2. Company Information

Legal Entity: Corevato Solutions (Pvt. Ltd)

Registered Address: Al Hafeez Executive, Lahore, Pakistan

Contact Information: 04237881557

2.1 Corporate Identity

Corevato Solutions (Pvt. Ltd) operates as a private limited company, duly registered under the laws of Pakistan. Our corporate identity defines our responsibility to adhere to local and international business laws, ethical standards, and industry-specific regulations.

3. Services Offered

Corevato offers a comprehensive suite of software-related services tailored to meet the unique needs of our global clientele. Our services include:

Web Development: Custom website development, including e-commerce platforms, content management systems (CMS), and corporate websites.

• App Development: Mobile and web application development for iOS, Android, and cross-platform solutions.
• UI/UX Design: User interface and user experience design services aimed at enhancing user engagement and satisfaction.
• Mobile App Development: End-to-end development of mobile applications, from conceptualization to deployment.
• Copywriting: Professional copywriting services, including web content, marketing materials, and product descriptions.
• SEO and Social Media Marketing (SMM): Search engine optimization and social media management to increase visibility and drive traffic.
• Testing and Quality Assurance (QA): Comprehensive testing and QA services to ensure software reliability, security, and performance.
• Content Management System (CMS) Development: Custom CMS solutions for managing digital content efficiently.

3.1 Service Customization

All services provided by Corevato are highly customizable and tailored to meet the specific requirements of each client. Our team works closely with clients to understand their goals, challenges, and expectations, ensuring that the final deliverable aligns with their business objectives.

3.2 Service Availability

Our services are available globally, with no geographical limitations. However, certain services may be subject to local regulations, and it is the client’s responsibility to ensure compliance with such regulations in their jurisdiction.

4. Client Engagement Process

4.1 Initial Contact and Consultation

Clients initiate engagement with Corevato by filling out a contact form on our website. Following this, a meeting is scheduled to discuss the client’s needs, project scope, timelines, and budget. This consultation is designed to provide both parties with a clear understanding of the project’s objectives and expectations.

4.2 Proposal and Contract Signing

Upon mutual agreement, Corevato will provide a detailed project proposal outlining the scope of work, deliverables, timelines, and cost. If the client accepts the proposal, a formal contract will be drafted and signed by both parties. This contract will serve as the legally binding agreement governing the project.

4.3 Project Acceptance Criteria

Corevato reserves the right to accept or decline any project. Acceptance is based on factors such as project feasibility, alignment with our expertise, resource availability, and compliance with legal and ethical standards. Clients will be notified if their project is declined, and any applicable fees will be refunded.

4.4 Client Responsibilities

Clients are expected to provide all necessary information, resources, and access required for the successful completion of the project. Delays in providing such materials may result in project delays, for which Corevato will not be held responsible.

5. Confidentiality and Data Protection

5.1 Client Data Protection

Corevato is committed to safeguarding the confidentiality, integrity, and availability of client data. We implement strict in-house policies and industry-standard practices to protect against unauthorized access, use, or disclosure of client information.

5.2 Confidentiality Agreement

All client information shared with Corevato is considered confidential. We do not disclose client information to third parties unless required by law or with the client’s explicit consent. This confidentiality agreement extends to all employees, contractors, and partners of Corevato Solutions (Pvt. Ltd).

5.3 Data Security Measures

We employ a combination of physical, technical, and administrative security measures to protect client data. This includes encrypted communication channels, secure data storage, regular security audits, and access control mechanisms.

5.4 Compliance with Data Protection Laws

Corevato complies with all relevant data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for clients based in the European Union. Clients are encouraged to review our Privacy Policy for detailed information on how we collect, use, and protect personal data.

6. Payment Terms

6.1 Payment Structure

Payments for services rendered by Corevato are structured around project milestones. Each milestone represents a significant phase of the project, and payment is due upon the successful completion and approval of each milestone.

6.2 Billing Cycle

Clients may be billed on a per-project basis or monthly, depending on the nature of the service provided. Subscription-based services are billed monthly, with payments due at the beginning of each billing cycle.

6.3 Payment Methods

Payments are accepted via Stripe, a secure and reliable online payment gateway. Clients will receive an invoice with payment instructions, and all transactions are processed in accordance with Stripe’s terms and conditions.

6.4 Late Payments

While Corevato does not impose a formal late payment policy, timely payments are essential to avoid disruptions to project timelines. Clients are encouraged to adhere to payment schedules as outlined in the contract.

6.5 Currency and Taxes

All payments must be made in the currency specified in the contract. Clients are responsible for any taxes, duties, or fees imposed by their jurisdiction on the services provided by Corevato.

7. Intellectual Property

7.1 Ownership of Deliverables

Unless otherwise stated in the contract, all intellectual property rights to the work created by Corevato will belong to the client upon full payment of the project. This includes, but is not limited to, source code, design files, written content, and any other deliverables specified in the contract.

7.2 License to Use

Corevato Solutions (Pvt. Ltd) may grant clients a license to use the software, code, or other deliverables created during the project. The terms of this license, including its scope, duration, and exclusivity, will be specified in the contract. Clients are prohibited from sublicensing, transferring, or reselling the deliverables without explicit permission from Corevato.

7.3 Retention of Rights

Corevato retains the right to use non-confidential aspects of the project, such as design patterns, code snippets, and methodologies, for future projects. This does not include any proprietary or confidential information belonging to the client.

8. Liability and Warranties

8.1 Limitation of Liability

Corevato shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services, even if we have been advised of the possibility of such damages. Our total liability to the client for any claims under these Terms and Conditions shall be limited to the amount paid by the client for the services in question.

8.2 Disclaimers

Corevato provides its services on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. We do not guarantee that our services will meet the client’s specific requirements, be error-free, or be available uninterrupted.

8.3 Indemnification

Clients agree to indemnify, defend, and hold harmless Corevato and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or related to their use of our services, breach of these Terms and Conditions, or violation of any applicable laws or regulations.

9. Termination and Cancellation

9.1 Termination by Client

Clients may terminate the contract with Corevato by providing written notice as specified in the contract. The terms of termination, including any applicable penalties or refunds, will vary depending on the project and will be detailed in the individual contract.

9.2 Termination by Corevato

If Corevato Solutions terminates the contract due to a breach by the client, the client will be liable for all work completed up to the date of termination, including any outstanding payments. Additionally, Corevato may retain any deliverables until full payment is received.

9.3 Termination for Convenience

Either party may terminate the contract for convenience, provided that adequate notice is given as stipulated in the contract. Termination for convenience will be subject to the terms agreed upon in the contract, including any associated fees or compensation for work completed up to the termination date.

9.4 Effect of Termination

Upon termination of the contract, all rights and obligations of both parties will cease, except for those that are intended to survive the termination, such as confidentiality obligations, intellectual property rights, and payment obligations. Corevato will deliver any completed work or deliverables to the client, subject to payment of any outstanding fees.

10. Refund Policy

10.1 Project-Based Refunds

Refunds for project-based services are subject to the specific terms outlined in the contract. Generally, refunds may be provided if the client cancels the project before any work has commenced, or if Corevato fails to deliver the agreed-upon services due to circumstances within our control. Any refunds will be prorated based on the work completed up to the point of cancellation.

10.2 Subscription-Based Refunds

For subscription-based services, refunds will be provided for any unused portion of the subscription if the client cancels the service. Refunds will be calculated based on the number of days remaining in the billing cycle at the time of cancellation.

10.3 Non-Refundable Deposits

Certain projects may require a non-refundable deposit to secure our services. This deposit is not subject to refund unless otherwise stated in the contract.

10.4 Chargebacks

Clients are encouraged to contact Corevato directly to resolve any billing disputes before initiating a chargeback with their payment provider. If a chargeback is initiated without prior notice, Corevato reserves the right to dispute the chargeback and terminate the contract.

11. Governing Law

These Terms and Conditions and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of laws principles.

12. Dispute Resolution

12.1 Mediation and Arbitration

In the event of a dispute arising out of or in connection with these Terms and Conditions, both parties agree to first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved through negotiations, the parties agree to submit the dispute to mediation.

If mediation fails, the dispute will be resolved through binding arbitration in accordance with the rules of the Pakistan Arbitration Act. The arbitration will be conducted in Lahore, Pakistan, and the decision of the arbitrator will be final and binding on both parties.

12.2 Legal Proceedings

If either party initiates legal proceedings in breach of this dispute resolution clause, the other party shall be entitled to have the proceedings stayed pending the outcome of the arbitration.

12.3 Venue

All legal proceedings related to these Terms and Conditions or the services provided by Corevato shall be brought exclusively in the courts of Lahore, Pakistan.

13. Amendments

Corevato reserves the right to modify or amend these Terms and Conditions at any time. Clients will be notified of any significant changes to these terms, and the “Last Updated” date at the top of this document will be revised to reflect the date of the changes. Continued use of our services after the changes have been made constitutes acceptance of the new Terms and Conditions.

13.1 Client Notification

Corevato will notify clients of any substantial changes to these Terms and Conditions via email or by posting a notice on our website. Clients are responsible for reviewing the updated Terms and Conditions, and it is recommended that they periodically visit this page to stay informed of any changes.

13.2 Effective Date of Amendments

Unless otherwise specified, any amendments to these Terms and Conditions will take effect immediately upon being posted on our website. Clients who do not agree with the updated terms must notify Corevato within 14 days of the amendment, after which time continued use of our services will constitute acceptance of the changes.

14. Third-Party Services

14.1 Use of Third-Party Services

Corevato may, at its discretion, engage third-party service providers to assist in the delivery of certain aspects of our services. These third parties may include subcontractors, vendors, or partners who provide specialised services such as hosting, payment processing, or technical support.

14.2 Client Data with Third Parties

When third-party services are used, Corevato Solutions (Pvt. Ltd) will ensure that these providers are bound by appropriate data protection agreements and that they comply with relevant laws and regulations. Clients will be informed if their data is shared with a third-party provider, and the purpose of such sharing.

14.3 Liability for Third-Party Services

Corevato shall not be held liable for any issues, delays, or damages caused by third-party service providers, except to the extent that such issues result from our negligence or breach of contract. Any claims related to third-party services should be directed to the respective provider.

15. Force Majeure

Corevato Solutions (Pvt. Ltd) shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, acts of terrorism, strikes, governmental actions, or interruptions in power or communications services.

15.1 Notice of Force Majeure

In the event of a force majeure, Corevato will notify the client as soon as possible, providing details of the nature of the event and its expected impact on the project or services. Both parties will work in good faith to mitigate the effects of the force majeure and resume normal operations as soon as feasible.

15.2 Termination Due to Force Majeure

If a force majeure event continues for an extended period (typically 30 days or more), either party may terminate the contract by providing written notice to the other party. In such cases, the client will only be billed for the work completed up to the date of termination, and any remaining deposits or prepayments will be refunded.

16. Miscellaneous

16.1 Entire Agreement

These Terms and Conditions, together with any contracts or agreements signed between Corevato and the client, constitute the entire agreement between the parties and supersede all prior agreements, understandings, or representations.

16.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

16.3 Waiver

The failure of either party to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.

16.4 Assignment

Clients may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of Corevato. Any attempted assignment or transfer without such consent shall be null and void.

16.5 Notices

All notices required or permitted under these Terms and Conditions shall be in writing and delivered via email, registered mail, or courier service to the respective party’s address as provided in the contract.